Product Quality Guarantee

Product Quality Guarantee...
Our guarantee to you is that our beef is USDA Prime, 100% natural and has the best taste. As we've established, we pride ourselves on the quality of our beef, so why not guarantee that it's 100% natural and has the best taste? Well the logical thing would be to do just that!

Delivery Guarantee...
Our mission is to ensure you get your order in perfect condition. We package it and ship it out the day of the order, in our hand-packed and personalized packaging. Every package is personally inspected before it's shipped. If you place your order before 1pm (EST) Monday - Wednesday, it will be shipped out the same day. If it's placed on a Thursday to Sunday, it will be packed and shipped the following Monday. Please note that we do not ship outside of the Continental United States (This means that we don't ship to Hawaii or Alaska.)

Order Guarantee...
We will ensure that you get exactly what you ordered. Using the best quality scales and equipment, we personally ensure that you're going to get what you've paid for. Before we ship your product we double check, just one last time, before shipment. If we are out of a product or there is a delay, we will contact you and give you an opportunity to choose a substitute or receive a refund.

Return Guarantee...
If there is an issue with an order, please contact us the following business day and we will live up to our mission of perfection, we will replace your order or give you a gift certificate, in the amount of the order. Please call (313)832-2710 Mon- Fri between 6AM and 4PM EST. If your order is received on a Saturday, please call Monday, as it's the next business day. We ask that you not return products, without first making the proper arrangements with our Customer Service Department.

We reserve the right to investigate and deny any and all claims that may be fraudulent. No refund or replacement will constitute as an admission of any kind by Fairway Packing | Customer satisfaction is our goal.